Solutions
Our solution offering includes a combination of innovative technologies and unique approaches that help drive value for our clients. We offer a next generation device connectivity platform as well as consulting services that help OEMs maximize the business benefits of our unique approach.
Our Collaborative Device Community™ platform enables interaction between OEMs, their customers, and the products or devices that they use.
We offer a social networking platform that enhances the benefits of Enterprise 2.0 collaboration tools by extending participation to remote devices, machines, and equipment, as well as people. These tools are based on Web 2.0 tools such as Blogs, Wikis, Instant Messaging and RSS feeds.
With this collaboration platform, devices, as well as humans, can blog, send & receive messages, report status, share files and interact on a peer-to-peer basis. Examples of such collaboration include:
- Having devices share their status, history and "knowledge", through blog posts.
- A service technician having the ability to securely "chat" with a device to check status and run diagnostic routines.
- Customers being able to run value added applications in the community that incorporate device profile and historical information.
- Customers posting questions regarding unique product usage to a forum accessible to all members of the community.
- An internal SAP deployment using RSS feeds from device posts as input to a trouble ticketing system.
Learn more about the advantages of our next-generation technology.